FAQ

FAQ Page

 

What is Bunbox?

Bunboxes are gift boxes customised by you and enjoyed by your Bunnies. Our boxes are delivered right to your door for your Bunnies’ to open and enjoy. Our Bunboxes can be purchased individually or on a subscription plan for our UK customers!

 

What is inside the Bunboxes?

Our custom Bunboxes consist of a mixture of toys forage and treats, each box has six goodies inside. Every box is filled with products hand selected by you. So, sit back, relax, and enjoy creating your Bunbox for your fury friends!

 

How much are Bunboxes?

To create your custom Bunbox the costs £18.99. Delivery charge is worked out at checkout.

 

What if I want to create a Bunbox and I then want to order any ‘Additional Items’ to my order?

When you add any ‘additional items’ to any order which also contains a custom Bunbox, your ‘additional items’ will be posted along with your Bunbox but only the items selected for your custom Bunbox will be inside the Bunbox.

 

What if I want to make an order as a gift but not sure what items to choose?

If you want to treat someone to a gift but you're unsure what their bunny would like then you can buy them a gift card. They can then use it at the checkout. We have different amounts to choose from for gift cards.

 

What is the best way to get in contact with you?

You can either contact use by filling out the form on our ‘Contact Us’ page or by emailing us at info@bunbox.co.uk

 

How long does it take for me to get my items?

We ship all orders within 1-2 working days. If you have not received your parcel within 10 working days, we advise you contact us.

 

What if I want to return my item?

We have a ‘Returns Policy’ on our website. Returns are accepted as long as we receive the items back within 14 days and they are still in their original packaging.

 

What if I am not satisfied with my order?

We want all our customer to be happy bunnies! If you are not satisfied, we ask for you to get in contact so we can try and resolve the issue.

 

What are your shipping rates?

We are currently shipping to the following country's:

     UK  £3.10

     Europe £6.99

     Canada £12.00

     United States £15.00

     Japan £12.00

     China £12.00

     Mexico £12.00

     New Zealand £13.00

*Prices may vary due to weight

 

Will you ship worldwide?

We will be shipping worldwide very soon; we want happy bunnies everywhere! Do not worry we will update you once we are able to!